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FAQs

Buying from a dealer should feel safer than buying privately, this is why we’ve included all FAQ’s below to help you along your journey with us. Don’t see an answer you’re looking for? Call us now and one of the team will be happy to help!


What consumer rights do I have when buying a used vehicle?

When buying a used vehicle from a motor dealer, you are protected under the Consumer Rights Act 2015. This means that no matter what car you buy whether it’s a £1,500 run around or a £100,000 supercar the same rules apply.
Yes that’s right, there is no such thing as “sold as seen” when buying from a dealer (despite what some may say).
For more information on the consumer rights act 2015, please visit; https://www.theaa.com/car-buying/legal-rights

Distance Selling Regulations, what are they?

Buying online has become the number one choice for many customers looking for their next car. However, it’s important to know your rights as a consumer when entering into a contract remotely.
A distance sale is any type of sale that takes place away from the dealer’s physical site. This means that if you choose to buy a car online there are different regulations to consider.
You are entitled to a 14 Day cooling off period from the day you enter the contract, and also 14 days after you receive the goods, which is why at South West Automotive we take pride in offering a 14 Day Money Back Guarantee to ensure you’re completely satisfied with the car you purchase from us.

What warranty do I have with my car?

In the unlikely event that you have a problem with your car during the first month of ownership, we offer a very simple, 30 day/1,000 miles in house warranty (whichever comes first).
The warranty is DIRECT with us and isn’t offered via a warranty partner, meaning that if you have a problem with your car, we will either;
- Diagnose & Repair the car in-house.
- Authorise a repair through your local garage if the above isn’t possible (usually due to distance).

Do you offer extended warranties?

Yes we do! We work closely with Warranty Wise to offer complete protection on your car for up to 36 months.